과천외고 3학년 수능 영어 빈칸: 측정 지표와 실제 목표가 어긋나는 논리 실전문제

A reading club counted completed books to encourage thoughtful reading. Members began choosing the shortest available books. The total rose, but their written discussions did not become more detailed. The count captured completion, not necessarily depth of engagement.

A delivery firm improved its on-time score by extending the promised delivery window. Packages did not travel faster, but fewer arrived after the revised deadline. The score improved partly because the firm had ______, rather than because transport itself had accelerated.

A music school assessed whether students could perform one specified scale accurately. It observed that performance directly, rather than counting hours spent near a piano. A high score was meaningful for the stated task. It did not, however, establish expressive skill in every musical genre. The problem was not measurement itself but an interpretation that exceeded its scope.

A service center measured the average time a caller spent speaking with an agent. Agents shortened calls by transferring difficult cases to a second department. The reported time fell, although customers often had to explain the same problem again. A later review counted the entire period from first contact to resolution and found little overall improvement. The reviewers did not accuse agents of inventing numbers. They argued that a measure could be locally accurate yet misleading when ______. They recommended evaluating the complete customer journey, while retaining shorter measures for diagnosing particular stages.